FAQ

 

UPDATE:  CORONAVIRUS/COVID-19

Existing Reservations - Like many other vacation rental companies nationwide, we are offering to reschedule your existing reservation for another time in 2020. All existing reservations that are scheduled for departure on or before April 30, 2020, can be rescheduled up to 48 hours prior to arrival for another time in 2020. What you have paid previously would be applied as a credit to the new stay and the change fee would be waived. Limit of one date change per reservation, please. 

New Reservations -  Now accepting reservations May 1, 2020 and beyond.

What Cabin Rentals of Georgia is Doing to Create Safe Environments in our Luxury Cabins:

We want our guests to confidently arrive to their luxury cabin knowing that extra care has been taken to ensure its cleanliness and safety. 

  • All of our cleaners are employees of Cabin Rentals of Georgia. We do not use independent contractors or other cleaning companies to clean our luxury cabins. Each of our cleaning employees participate in a rigorous training period once hired, and continue to be inspected before each arrival. This has been our practice since 2003 and continues to be our practice.
  • We are taking extra precautions to disinefect and sanitize all touch points in our cabins. These practices are then rigidly enforced and inspected
  • All hot tubs are drained and sanitized after each departure
  • All of our cabins have keyless entry so there is no need to interacting with office staff.

What is the Current Status of Downtown Blue Ridge Shops and Restaurants:

  • Shops are opening up, some requiring masks. Restaurants are slowly opening up. Check the Chamber of Commerce for current updates 

 


 

 

RESERVATIONS and the BOOKING PROCESS:

What time is Check-in and Check- out?  How do we check in? 

Check in is between 3:30 PM and 5:30 PM, and check out is 10:00 AM, unless prior arrangements have been made. If possible, we offer an early check in or late check out at $50/ hour.   When you check in, you will not need to come by our office as we provide the convenience of a lock box/ keyless entry at each cabin. If you must check-in after 5:30 PM, make sure that you follow our directions turn-by-turn. If you do get lost, we can help guide you to the cabin. 

 

What is your cancellation policy? 

Should a guest wish to cancel their reservation, CRG must receive notice in writing via fax or e-mail.  A full refund is not guaranteed, as the property has been reserved for the guest and thus, made unavailable for another possible booking.  Our cancellation process is as follows:

ReservationsHoliday ReservationsAll Other
60+ days before rental date50% refund minus processing fee

50% refund minus processing fee

30-59 days25% refund minus processing fee25% refund minus processing fee

0-29 days

No Refund No Refund 
   

 

What if I have to change my dates? 

If the guest desires to change their dates after confirmation of booking, all changes shall be within the sole discretion of CRG.  A change fee will be applied. 

 

What if I decide to change to a different cabin?

If for some reason you would like to switch to a different cabin, several conditions will need to be met - if the cabin is comparable in price, if the cabin is available. A change fee will be applied.

 

Do you offer Travel Insurance?

We do offer Travel insurance through CSA Travel Protection. The cost is 6.95% of your total reservation amount. Travel insurance can be purchased any time up to your final payment, which is two weeks prior to your arrival. If you are concerned about a possible interruption or cancellation of your trip, we strongly encourage you to purchase travel insurance so that you are not out any money. For coverage information, please contact CSA Travel Protection at 1-866-999-4018 and reference plan code 330CSA. 

 

Are children allowed in the cabins? 

We do allow children in most of our cabins.  However, some of our cabins do have an age limit, per the request of the individual home owner. 

 

Do you charge for additional guests?

The stated rental rate on the website includes up to 4 guests.  If there are more than four guests, we charge $25/person/night.  We do not rent our homes by the number it can sleep as this precludes smaller parties from enjoying the amenities a larger home provides.  Please read the Rental Agreement when reserving a cabin regarding our policies on additional guests.

 

What are the steps in renting a cabin? 

There are two ways to book a cabin:  You can call our office (706)-432-2140 and one of our team members will be more than happy to help you.  You can also book your cabin on the website by clicking the "Instant Quote" button when viewing a cabin and following the steps. 

 

When is total payment due? 

Upon booking the cabin, 50% of the balance will be charged against the Guest's credit card. The remaining amount due will be charged approximately 14 days before the arrival date.

 

How old do you have to be in order to rent a cabin?

Minimum age requirement to rent a cabin is 25 years of age.  The person making the reservation must be one of the guests who occupies and remains with the rental group throughout their stay. Parents are not to call for high school or college parties as all guests will be asked for proof of age.

 

Do you charge taxes on your vacation rentals? 

By law, CROG must collect a 7% Georgia state tax and a 5% Fannin County tax on each reservation.

 

Directions?  Can I use GPS?

Upon making your reservation, returning your signed rental agreement, and paying the balance in full, a final confirmation will be sent to you with the directions directly to the cabin.  Please do not use GPS once you get to Blue Ridge because it is extremely unreliable.  Please print out the directions we provide you in order to arrive at your cabin safely.

 

Do I need to come by the office to get the keys?

No.  The directions we send you will take you directly to your cabin.  Cabins have keyless entry or keys in a lockbox.  The directions we send will also have the necessary codes you will need to get into your cabin.  

 

Are the cabins close to each other? 

We do have several collections of cabins that are within close walking distance to each other, which makes for a great family getaway, corporate retreat, or church retreat.  But overall, our cabins are hand-picked for their views, amenities, and privacy. 

 

Is a 4-wheel drive vehicle necessary? 

None of our cabins require a 4-wheel drive vehicle to access the cabin.  However, keep in mind that some of the roads are gravel, bumpy, and mountainous.  Be sure to read the cabin description for more detail, or contact our office staff during business hours for more information.

 

Will my cell phone work? 

The main providers of cell phone service in the area include Verizon and AT&T.  Both of these providers are typically in service throughout the area surrounding our homes.  Most of the cabins have a telephone.  

 

Is there WiFi at the cabins?

All of our cabins have WiFi.  Some cabins are in remote areas where service is not as strong, especially if there is cloud cover or rain. However, there may be times when service is interrupted or the modem/router needs to be reset.  If your cell phone has a personal hotspot, that will guarantee internet service should internet not be accessible otherwise.

 

What if I leave something behind in the cabin? 

If a personal item is left behind, please notify our office staff ASAP.  We will do our very best to find the item and have it returned to you.  

 

 

AREA ATTRACTIONS:

Why are there Ladybugs in my cabin? 

 

Are there grocery stores in the area? 

There are grocery stores in the town of Blue Ridge.  There is an Ingles along Hwy 515 once in town.  Food Lion is on Old Hwy. 76, runs parallel to Hwy 515.  Approaching Blue Ridge from Atlanta, there is a WalMart in Ellijay, 15 miles from Blue Ridge.

 

Can I purchase alcohol in the area? 

You can get packaged beer and wine in Blue Ridge.  Most of the restaurants serve beer and wine, and some serve liquor.  You can purchase bottled liquor in Ellijay, GA.  

 

How close to a local hospital or clinic? 

We have a local hospital in Blue Ridge - Fannin County Regional - located on Hwy. 5 off Hwy. 515, very centrally located to our cabins.  Riverstone Medical Clinic is located on Hwy 515 near Ingles Grocery.  

 

How far is the cabin from Atlanta? 

Blue Ridge, GA is located about 1.45 hours from the Atlanta Airport. 

 

Is there wildlife in the area?

Yes.  Because you are coming to the mountains, there is a good chance you will encounter and experience some sort of wildlife in the area.  The most popular wildlife we experience are as follows:  deer, bear, raccoons, squirrels, opossum, turkey, small scorpions, snakes, flying insects, and ladybugs.  Please help us deter the bears, raccoons, etc. by properly bagging your trash and disposing of it in the bear-proof garbage cans.  Please do not leave any trash outside for these animals.  In the summer months where flying/biting/stinging  insects are a nuisance, we encourage bug repellent or spray.  All of our cabins are professionally treated on a regular schedule for pests, but we cannot guarantee that you will not encounter some type of bug or insect on occasion in or around the cabin.

Beginning in the fall ladybugs will find their way into the cabin to hibernate for the winter. These are harmless ladybugs and do not bite. On warm winter days, they come out of hiding because they think it's spring/summer. They are a nuisance, but there is absolutely nothing we can do to control them except vacuum them up.

 

What is there to do in Blue Ridge, GA

Blue Ridge is ideally located just 90 minutes from Atlanta, where you can experience all the mountain activities you only thought possible in the Rocky Mountains! Enjoy whitewater rafting, tubing, kayaking, fly-fishing, ziplining, horsebackriding, waterfall hikes, mountain biking, hiking, wineries/vineyards, festivals every month, boating, golf, the activities are endless. Spend the day on Main Street strolling through all the boutique shops, antique shops, art galleries, specialty shops, and coffee shops. There are many excellent foodie, trendy, farm-to-table restaurants in the area as well as wine tasting bars, breweries and pubs. Blue Ridge, GA has it all! All of our cabins are very centrally located and easily accessible to all the major outfitters in the area.  Please refer to The Experience in our main menu for full details.  

 

 

VACATION HOME INFORMATION:

What should we bring with us? 

 All cabins are fully furnished with paper products, soaps, and some kitchen oils and spices are provided; just bring your personal items.  During the summer months, consider bug spray, sunscreen, wasp spray, etc.  

 

Do you allow pets?

For several of our cabins, pets are negotiable for responsible owners, depending on the size of the pet. We have a $250 refundable pet deposit along with a nightly fee that is based on the size of your pet (minimum of $50 per night for all pets). Additionally, there will be an increase in the cleaning fee to cover the cost of additional pet-related cleaning and fumigation, if needed.

Sorry, no cats are allowed as owners and guests may be highly allergic.

 

Is there a fully equipped kitchen in the cabin?

Yes.  Each kitchen is fully equipped including but not limited to:  a refrigerator, stove, oven, microwave, dishwasher, coffee maker, blender, pots/pans, full service dinnerware, glassware, silverware, cooking utensils, washer/dryer, vacuum cleaner, broom/dustpan, mop.  At most cabins depending on availability, there will be salt, pepper, sugar, various spices, oils, etc.  Before you go to the grocery, check the cupboards.  

Do you provide firewood?

We have a service that provides firewood.  When you make your reservation, you will have the option to include a half face cord for $85, or a full face cord for $135. 

Note: Please bring a starter log, like Duraflame, to get your fire started in wood-burning fireplaces. LIGHTER FLUID or any other LIQUID FIRE STARTER is strictly forbidden. If discovered upon check-out, there will be a forfeiture of the security deposit. 

 

Are linens and towels provided?

Yes, there are linens and towels provided at each cabin.  All bedding is provided.  Hot tub towels are not provided in all cabins.

 

Are there cleaning supplies?

Yes, we provide cleaning supplies under each kitchen sink or in the laundry room.  We also provide detergent for the washing machine.

 

Do you provide starter products?

In order to offer luxurious amenities to our guests, we provide everything you will need during your stay.  Soaps, detergent, dish detergent, paper towels, toilet paper, shower gel, hand soap, and any other cleaning product you might need.