FAQ

RESERVATIONS:

What time is Check-in and Check- out?  How do we check in? 

Check in is 3:30 PM, and check out is 10:00 AM, unless prior arrangements have been made. If possible, we may offer an early check in or late check out at $50/ hour.   When you check in, you will not need to come by our office as we provide the convenience of a lock box/ keyless entry at each cabin.  Fourteen days prior to your arrival you will receive directions to your cabin, as well as the designated codes to the property. 

 

What is your cancellation policy? 

Should a guest wish to cancel their reservation, CRG must receive notice in writing via fax or e-mail.  A full refund is not guaranteed, as the property has been reserved for the guest and thus, made unavailable for another possible booking.  Our cancellation process is as follows:

Reservations Holiday Reservations All Other
60+ days before rental date 50% refund minus processing fee

50% refund minus processing fee

30-59 days 25% refund minus processing fee 25% refund minus processing fee

14-29 days

No Refund  No Refund 
8-13 days No Refund No Refund
7 days or less No Refund No Refund

 

What if I have to change my dates? 

If the guest desires to change their dates after confirmation of booking, all changes shall be within the sole discretion of CRG.  A change fee may be applied depending on the situation. 

 

Are children allowed in the cabins? 

We do allow children in most of our cabins.  However, some of our cabins do have an age limit, per the request of the individual home owner. 

 

What age do you consider children? 

We consider children to be ages 14 and below. 

 

Do you charge for additional guests?

The stated rental rate on the website includes up to 4 guests.  Any guests above four are charged $25/person/night.  We do not rent our homes by the number it can sleep as this precludes smaller parties from enjoying the amenities a larger home provides.  Please read the Rental Agreement when reserving a cabin regarding our policies on additional guests.

 

When is total payment due? 

Upon booking the cabin, 50% of the balance will be charged against the Guest's credit card. The remaining amount due will be charged approximately 14 days before the arrival date.

 

What are the steps in renting a cabin? 

There are two ways to book a cabin:  You can call our office (706)-632-2246, and one of our team members will be more than happy to help.  You can also book your cabin on the website by clicking "Book This Cabin" and following the proceeding steps. 

 

How old do you have to be in order to rent a cabin?

Minimum age requirement to rent a cabin is 25 years of age.  The person making the reservation must be one of the guests who occupies and remains with the rental group throughout their stay. Parents are not to call for high school or college parties as all guests will be asked for proof of age.

 

Do you charge taxes on your vacation rentals? 

By law, CRG must collect a 7% Georgia state tax and a 5% Fannin County tax on cabin rental fees and cleaning fees.  All taxes are added to the total nightly rate and to the cleaning fee.  

 

Directions?  Can I use GPS?

 Upon making your reservation, paying the balance in full, and returning your signed rental agreement, a final confirmation will be sent to you with the directions directly to the cabin.  Please do not use GPS in mountainous regions as it is extremely unreliable.  Please print out the directions we provide you in order to arrive at your cabin safely.

 

Do I need to come by the office to get the keys?

No.  The directions we send you will take you directly to your cabin.  Cabins have keyless entry or keys in a lockbox.  The directions we send will also have the necessary codes you will need to get into your cabin.  

 

Are the cabins close to each other? 

We do have several sets of cabins that are within close walking distance to each other, which makes for a great family getaway, corporate retreat, or church retreat.  But overall, our cabins are hand-picked for their views, amenities, and privacy. 

 

Is a 4-wheel drive vehicle necessary? 

None of our cabins require a 4-wheel drive vehicle to access the cabin.  However, keep in mind that some of the roads are gravel, bumpy, and mountainous.  Be sure to read the cabin description for more detail, or contact our office staff during business hours for more information.

 

Will my cell phone work? 

The main providers of cell phone service in the area include Verizon and AT&T.  Both of these providers are typically in service throughout the area surrounding our homes.  Most of the cabins have a telephone.  

 

Is there wi-fi at the cabins?

All of our cabins have wi-fi.  However, there may be times when service is interrupted or the modem/router needs to be reset.  If your cell phone has a personal hotspot, that will guarantee you internet service should internet not be accessible otherwise.

 

What if I leave something behind in the cabin? 

If a personal item is left behind, please notify our office staff ASAP.  We will do our very best to find the item and have it returned to you.  

 

 

AREA ATTRACTIONS:

Are there grocery stores in the area? 

There are grocery stores in the town of Blue Ridge.  There is an Ingles along Hwy 515 once in town.  Food Lion is on Old Hwy. 76, runs parallel to Hwy 515.  Save-A-Lot and Super Saver are also in town.  Approaching Blue Ridge from Atlanta, there is a WalMart in Ellijay, 15 miles from Blue Ridge.

 

Can I purchase alcohol in the area? 

You can get packaged beer and wine in Blue Ridge.  Most of the restaurants serve beer and wine, and some serve liquor.  You can purchase bottled liquor in Ellijay GA, or in Murphy NC where our Hiwassee River Cabins are located.  (Both towns are roughly 20 minutes from Blue Ridge).  

 

How close to a local hospital or clinic? 

We have a local hospital in Blue Ridge - Fannin County Regional - located on Hwy. 5 off Hwy. 515, very centrally located to our cabins.  Riverstone Medical Clinic is located on Hwy 515 near Ingles Grocery.  

 

How far is the cabin from Atlanta? 

 Blue Ridge, GA is located about 1.45 hours from the Atlanta Airport. 

 

Is there wildlife in the area?

Yes.  Because you are coming to the mountains, there is a good chance you will encounter and experience some sort of wildlife in the area.  The most popular wildlife we experience are as follows:  deer, bear, raccoons, squirrels, possum, turkey, little scorpions, snakes, flying insects, and ladybugs.  Please help us deter the bears, raccoons, etc. by properly bagging your trash and disposing of it in the bear-proof garbage cans.  Please do not leave any trash outside for these animals.  In the summer months where flying/biting/stinging  insects are a nuisance, we encourage bug repellent or spray.  All of our cabins are professionally treated on a regular schedule for pests, but we cannot guarantee that you will not encounter some type of bug or insect on occasion in or around the cabin.  

 

Outdoor Adventures

Our cabins are very centrally located and easily accessible to all the major outfitters in the area.  Please refer to The Experience in our main menu for full details.  

 

 

VACATION HOME INFORMATION:

What should we bring with us? 

 All cabins are fully furnished with paper products, soaps, some kitchen oils and spices as provided.  You just bring your personal items.  During the summer months, consider bug spray, sunscreen, wasp spray, etc.  

 

Do you allow pets?

For several of our cabins, pets are negotiable for responsible owners, depending on the size of the pet. We have a $250 refundable pet deposit along with a nightly fee that is based on the size of your pet ($50 per night for pets under 15 pounds/$75 per night for pets over 15 pounds). Additionally, there will be an increase in the cleaning fee to cover the cost of additional pet-related cleaning and fumigation.

Sorry, no cats are allowed as owners and guests may be highly allergic.

 

Is there a fully equipped kitchen in the cabin?

Yes.  Each kitchen has a fully equipped kitchen including other items:  a refrigerator, stove, oven, microwave, dishwasher, coffee maker, blender, pots/pans, full service dinnerware, glassware, silverware, cooking utensils, washer/dryer, vacuum cleaner, broom/dustpan, mop.  At most cabins depending on availability, there will be salt, pepper, sugar, various spices, oils, etc.  Before you go to the grocery, check the cupboards.  

Do you provide firewood?

We have a service that provides firewood.  When you make your reservation, you will have the option to include a half face cord for $85, or a full face cord for $135.

Once firewood is purchased it is a nonrefundable charge and the oder may not be canceled. 

Note: During April - September all gas log fireplaces are turned off for the summer. Outdoor fireplaces are not included.

 

Are linens and towels provided?

Yes, there are linens and towels provided at each cabin.  All bedding is provided.  Hot tub towels are not provided in all cabins.

 

Are there cleaning supplies?

Yes, we do have cleaning supplies under each kitchen sink or in the laundry room.  We also have detergent for the washing machine.

 

Do you have starter products?

In order to offer luxurious amenities to our guests, we provide everything you will need during your stay.  Soaps, detergent, dish detergent, paper towels, toilet paper, shower gel, hand soap, and any other cleaning product you might need.